InTone has recently launched an AI Call Center and processes over 50000+ calls a day for financial and insurance companies in the US.
We're assembling a core team to build the future of AI-driven call centers. You’ll play a lead role in managing key projects, driving customer success, and work along with the founders to build the best-in-class copilot for managing AI call centers. We raised over $2M from Berkeley SkyDeck, Yellow Rocks Capital and angels with major exits in AI and BPO areas.
Responsibilities
Project Management & Customer Success
- Implement new Voice AI processes for customers (prompting, testing, writing integration roadmaps, writing conversation examples)
- Handle customer requests within 9 AM - 1 PM EST, focusing on AI agent behaviour and performance
- Meet with key customers 1-2 times per week to define priorities, track progress, and align deliverables
Voice AI & Data Analytics
- Optimize Voice AI agent performance by prompt engineering, call analysis, defining and optimizing metrics on the Intone platform
- Manage partner solutions for AI agent performance analytics and AI agent testing
- Manage data collection and voice recordings for creating AI voices
- Contribute to building our call center manager co-pilot
What We’re Looking For
- Experience working with LLMs
- Background in project management or customer success
- Strong analytical skills—able to interpret data and improve AI performance
What We Offer
- Competitive salary + performance-based bonuses tied to impact on revenue
- Equity Options
- Daily work with the founders
- Hybrid / remote position (offsite team meetings twice a year)
How to apply:
Send your CV to Andrew Golman, co-founder & CEO: